Return PolicyTo obtain authorization to return a defective item for credit or replacement, simply call us within 10 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must be returned within 15 days of purchase in its original product box/container and accompanying manufacturer papers. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. All returns must be accompanied with a Return Merchandise Authorization (RMA) Form.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 10 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
WHERE TO SEND PRODUCT RETURNS
Instructions will be given along with the Return Merchandise Authorization (RMA) Form as to where to ship the products for return.
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