FAQ
- What is your Shipping and Handling Policy?
Our shipping and handling rates are designed to be reasonable and are based on the cost of your order and the destination zone. It is highly competitive with the shipping and handling rates charged by other retail merchandisers.
2. What is your return policy?
See our Return Policy page.
3. How much will my shipping and handling costs be?
Your shipping and handling costs are charged by "Zone", and reflect a percentage of your order size. "Zones" are determined by the United Parcel Service and is based on shipping location of our distributors and manufacturers warehouse. Bulky and heavy items shipping and handling may require additional shipping and handling cost.
PLEASE NOTE: Items under 1 pound may be shipped Parcel Post First Class and are not trackable at this time. We ship to U.S. and Canada only.
4. How long will it take my order to arrive?
It takes around 2 to 3 weeks estimated, depending on your Zone number.
Please note that we ship only to U.S., Canada, U.S. Territories, and U.S. Armed Forces. We will consider taking orders outside our shipping area in the future. We apologize for the inconvenience.
5. Why are there higher shipping and handling rates for the different zones?
All transportation companies shipping via ground service charge more the farther they have to go. Expenses such as gas, labor, and so forth add up as the miles add up. Since all of your shipments originate in California, shipments to the East Coast cost more than shipments to the Midwest.
6. Why has my order not left the warehouse yet?
If you paid for your order using your checking or savings account (EFT), your order will be "on hold" and not begin processing for up to nine business days after the order is placed to ensure the bank payment clears. Your order will not ship from our warehouse until about 2 business days after the order is released from this hold.
7. How can I have an order shipped Rush?
Rates are significantly higher for rush delivery and on all shipments outside the continental United States. Therefore, we encourage members to avoid using rush delivery service and to have goods shipped to a physical address, to minimize shipping and handling costs.
8. Can I track my orders?
You can view your shipping status through your “My Account” page under “View Items Ordered”. You will be notified when your order ships. Allow two days for your order to process, tracking information will become available then.
PLEASE NOTE: Items under 1 pound may be shipped Parcel Post First Class. Items shipped Parcel Post First Class cannot be tracked.
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